Claims and Complaints
This page explains how customers can report a concern after a Beta Relocation move. It is designed to make trust and support clear.
How to report a concern
Contact Beta Relocation by WhatsApp or phone on +44 7490 905545. Include your booking details, move date, addresses, item details, and photos where relevant.
Damaged or missing items
Report damaged or missing items as soon as possible. Include clear photos, item description, packing details, and when the issue was noticed.
Service complaints
If your complaint is about timing, communication, pricing, conduct, or service quality, explain what happened and what outcome you are asking for.
Review process
Beta Relocation will review the information, compare it with booking details and crew notes where available, and respond with next steps.
Need help with a London move?
Message Beta Relocation on WhatsApp or call us. Booking and app features will continue to move into the Beta Relocation app as it launches.