Privacy Policy

Who controls your data

BETA RELOCATION LIMITED, company number 17304493, registered office 20 Chesterton Road, London E13 8BA, England, is the controller for personal data handled by Beta Relocation.

Data we may collect

• Name, phone number, email if provided, pickup and drop-off details.
• Move date, item lists, property access notes, floors, lift and parking information.
• Photos or videos you send for a quote or access assessment.
• App, website, call, WhatsApp, and booking records.

Why we use data

We use data to respond to enquiries, provide quotes, manage bookings, plan safe moving work, handle payments or app activity when available, resolve complaints, and keep legal or accounting records.

Lawful bases

Depending on the context, we may rely on contract, legitimate interests, legal obligation, or consent. ICO guidance says privacy notices should clearly explain how data is collected and used.

Sharing data

We may share necessary booking details with movers, drivers, app/IT providers, payment providers, insurers, professional advisers, or authorities where required by law.

Your rights

You may have rights to access, correct, delete, restrict, object to, or request a copy of your personal data. You can contact us using the details on the contact page. You can also contact the ICO if you have concerns.